Privacy Policy
Mindflex Group Ltd
Privacy Policy
(as of August 2024)
This website is owned by Mindflex Group Ltd whose contact details are on the website.
Important: By submitting personal data to us and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.
1. Scope of privacy policy
1.1 We are committed to maintaining the privacy and confidentiality of information provided by you to us. The term 'personal data' is defined in the Data Protection Act 1988.
2. Notification of changes to privacy policy
2.1 We are continually improving our methods of communication and adding new features to this website so if we change our data protection practices we will notify you on this page, so we encourage you to check this page frequently.
3. Collection of personal data including email addresses
3.1 To provide our services to you, we may receive and store Personal Information and Sensitive Information (together, ‘your Data’) that you enter onto our website, provide to us directly or give to us in other forms, including our Waiver & Release Form and Participant Information Sheet.
3.2. Your Data may include your:
3.2.1. Contact details including name, phone number, address and email address;
3.2.2. Payment and billing information, which we may use to bill you for our services and to process your payments (including credit card details);
3.2.3. Health information (both physical and mental health) including information relating to injuries past or present, or whether you are pregnant;
3.2.4. Personal history and family history; and
3.2.5. Other information voluntarily provided by you.
Your Data is collected to ensure your safety and wellbeing, and that of other participants and facilitators at ABC Coaching, to send information, provide updates and process purchases of services and products provided by ABC Coaching.
3.4. We can collect your Data from you in a variety of ways, including in-person, via the website, social media platforms and contact forms.
3.5. We may collect additional personal Data at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with us in any other way.
3.6. We may receive your Data from third parties. Those third parties may include your medical practitioners, hospitals, clinics, lawyers and/or family members. If we do, we will protect and use this information as set out in this Policy.
4. Use of personal data
4.1 Personal Information collected by us will only be used and disclosed for the purpose for which it was collected as set out below. This includes maintaining your account and contact details, providing you with our products and services, and processing payments.
4.2. We may use Personal Information collected from you to provide you with information and updates on our services, additional products, or opportunities available to you.
4.3. We may use your Personal Information to improve our products and services and better understand your needs.
4.4.We may from time to time use your Personal Information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act. This includes to effect or enforce a transaction, or procure advice from legal and accounting firms, auditors and other consultants
5. Anonymous data collected through this website
5.1 In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers they use. This technology does not personally identify you - it simply enables us to compile statistics about our visitors and their use of our website.
5.2 Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally - it simply enables us to compile statistics about the use of these hyperlinks.
6. Cookies
6.1 In order to collect the anonymous data described in the preceding paragraph, we may use session 'cookies' that remain in the cookies file of your browser until the browser is closed.
6.2 Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. For more information about cookies, including how to set your browser to reject them, please go to www.allaboutcookies.org.
6.3 We may also use your IP address to help diagnose problems with our server and to administer our website. An IP address is an assigned number, similar to a telephone number that identifies your computer on a network. Your IP address is also used to gather broad demographic information.
6.4 We may also perform IP lookups to determine the domain you are coming from (e.g. aol.com, yourcompany.com) to gauge more accurately our users' demographics.
7. Disclosure of your personal data
7.1 We do not share, sell or distribute your personal data with unrelated third parties, except as otherwise provided for in this privacy policy and under these limited circumstances:
7.2 In order to provide you with the information or services which you have requested, personal data may occasionally be transferred or shared with third parties, who act for or with us, for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have consented.
7.3 Where you have consented, we may also disclose your personal data to other businesses who may contact you about their services that may interest you.
7.4 We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event.
7.5 Where appropriate, before disclosing personal data to a third party, we contractually require the third party to take adequate precautions to protect that personal data and to comply with applicable law.
7.6 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any Personal Information, Sensitive Information and nonpersonal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
8. Data access and corrections
8.1 Upon receipt of your written request and enough information to permit us to identify your personal data, we will disclose to you the personal data we hold about you, for which we may make a charge up to the maximum as allowed by applicable law. We will also correct, amend or delete any personal data that is inaccurate and notify any third-party recipients of the necessary changes.
9. Links to other websites
9.1 This website may at times contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. We do not control these websites and are not responsible for their personal data practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself.
10. Marketing Emails
10.1. We may send you direct marketing emails and information about products and services that we consider may be of interest to you.
10.2. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 5 business days for us to process opt-out requests. If you optout of receiving emails or promotions from us, we still may send you emails about your account, any services you have requested or received from us, or for other customer service purposes. We do not provide your personal information to other organisations for the purposes of direct marketing.
10.3. If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.
11. Collecting and using voluntarily provided payment information
11.1 You may choose to purchase goods or services from us using a payment card. Payment Information entered on our website is not stored or processed by us, but by a payment processing service to which we subscribe (i.e. PayPal, Stripe).
11.2 These payment processing services are not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on our behalf.
11.3 We strongly encourage you not to submit any payment card information via email. If you decide to use an insecure method of sharing your payment information with us, you do so at your own risk.
12. Security of Your Data
12.1 We are committed to ensuring that your Data is secure.
12.2 We will take reasonable steps to protect your Data from misuse, loss, unauthorised access and modification or disclosure.
12.3 Despite taking appropriate measures to protect your Data used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. The transmission and exchange of information is carried out at your own risk.
12.4 We cannot guarantee the security of your Data that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of your Data, we cannot assure you that your Data we collect will not be disclosed in a manner that is inconsistent with this privacy policy.
12.5 You are solely responsible for maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.
13. Children
13.1 We do not knowingly collect personal data from anyone under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact us at info@mindflexgroup.com
13.2 Where processing of personal data is based on consent, if we learn that this data belongs to someone under the age of 13, we will cease processing and will take reasonable measures to delete the applicable information from our records, unless the consent is provided by a parent or guardian.
14. Changes to privacy policy
14.1 Our Privacy Policy is subject to change.
14.2 We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website, or through distribution by email. Please check back from time to time to review our privacy policy.
15. Governing Law
15.1 This privacy policy forms part of our website Terms of Use.
If you have questions or complaints regarding our Privacy Policy or associated practices, or if you want to update, delete, or change any Personal Information we hold, please get in touch with us using these contact details:
Dr. Vanessa Moulton
info@mindflexgroup.com
